Feeling like a hospitality failure: The fear and uncertainty that lie behind the fake smiles asking

Five workers spill all on their experiences in the industry

The doom and gloom behind the hospitality industry. Credit: Kellie Williams

Hidden dreams and ambitions get lost in the hospitality industry. In a world where long, 12-hour, back-to-back shifts are the norm, where is the room to work on side projects and future careers?

Being stuck in what’s considered a ‘low-level job’ isn’t ideal for ambitious millennials trying to get by and pay their rent.

David Charles, a former general manager at the popular Miller and Carter restaurant in Cardiff, was eager to spill his beliefs on the feeling of failure in the industry. With many things to say on the topic, David laughed, “How long have you got?!” We’ve got all day, David, don’t you worry.

After working in the industry for 30 years, David has built his life around hospitality and has worked his way to the top. “I’ve been in the hospitality industry all my life,” he said, and admitted that he’d found himself working longer hours, and the job became harder the longer that he was there.

Read more here: https://cardiffjournalism.co.uk/flounder/feeling-like-a-hospitality-failure-what-lies-behind-the-fake-smiles-asking-for-your-order/